Privacy policy

Last updated: March 1st, 2026

Crown Dynamix operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. Crown Dynamix is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details (such as name, billing address, shipping address, email address, and phone number)

  • Payment and financial information (processed securely through our payment providers)

  • Account information (such as login credentials and preferences)

  • Transaction information (such as items viewed, added to cart, purchased, returned, or exchanged)

  • Customer communications (such as messages sent to customer support)

  • Device and technical information (such as IP address, browser type, and device identifiers)

  • Usage data (such as how you interact with our website)

Personal information does not include anonymized or de-identified data.

Sources of Personal Information

We may collect personal information from:

  • You directly (for example, when you place an order or contact support)

  • Your device automatically through cookies and similar technologies

  • Service providers acting on our behalf

  • Marketing and analytics partners

  • Shopify and related platform services

How We Use Your Personal Information

We may use your personal information to:

Provide and operate the Services

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide customer support

  • Maintain your account

  • Personalize your shopping experience

Marketing and advertising

  • Send promotional emails (you may unsubscribe at any time)

  • Show relevant advertisements

  • Measure marketing performance

Security and fraud prevention

  • Verify transactions

  • Detect and prevent fraud or abuse

  • Maintain platform security

Legal compliance

  • Comply with applicable laws

  • Respond to lawful requests

  • Enforce our Terms and policies

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate and improve the Services, analyze usage, and support marketing efforts.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers that help operate our business (such as payment processors, hosting providers, analytics providers, and fulfillment partners)

  • With marketing and advertising partners

  • When you direct us to share information (for example, shipping carriers)

  • In connection with a business transaction (such as a merger or sale)

  • To comply with legal obligations or protect our rights

Third parties will process your information in accordance with their own privacy policies.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the platform.

Information you submit may be transmitted to Shopify and to third parties located in other countries.

To learn more about how Shopify uses personal information, please visit Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their policies before providing any information.

Children’s Data

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information.

Security and Retention

We implement reasonable safeguards to protect personal information. However, no method of transmission over the Internet is completely secure.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to access your data

  • The right to request deletion

  • The right to request correction

  • The right to data portability

  • The right to opt out of targeted advertising

You may also unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing requests.

We will not discriminate against you for exercising your privacy rights.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including Canada and the United States.

Where required, we rely on recognized legal transfer mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version on this page and update the “Last updated” date.

Continued use of the Services constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Crown Dynamix
Customer Support: support@crowndynamix.com
Business Location: Canada