Frequently Asked Questions

Find answers to common questions about Crown Dynamix products, shipping, and orders.

Shipping

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–10 business days. Every order includes tracked shipping so you can follow your package.

Do you offer free shipping?
Yes. Crown Dynamix offers free tracked shipping worldwide on every order.

Why did my order arrive in multiple packages?
To provide the fastest and most reliable delivery, Crown Dynamix products may ship from multiple fulfillment centers within our global logistics network. This means items in the same order—such as phone cases and screen protectors—may arrive in separate packages depending on inventory location and processing times.

Each shipment will include its own tracking information so you can monitor delivery progress. If your order includes multiple items, they may arrive within a few days of each other.

Will I receive multiple tracking numbers?
Yes. If your order ships in multiple packages, each shipment will have its own tracking number which will be sent to your email once the items are dispatched.

Orders

Can I change or cancel my order after it has been placed?
Please review your order carefully before completing checkout. Once an order is placed, fulfillment begins immediately in order to process and ship orders as quickly as possible. Because of this, we are generally unable to modify or cancel orders after they have been submitted.

How can I track my order?
Once your order ships, you will receive a tracking link by email so you can monitor delivery progress.

Products

How do I know which phone case fits my device?
Each product page includes a model selection menu so you can choose the exact iPhone model you are using. Please make sure to select the correct device before placing your order.

Are Crown Dynamix cases compatible with MagSafe?
Yes. Our Crown Armor cases are designed with MagSafe compatibility so they work seamlessly with MagSafe chargers and accessories.

Do the cases protect the camera?
Yes. Crown Armor cases include raised camera protection designed to help prevent scratches and damage during everyday use.

Do your screen protectors affect touch sensitivity?
No. Our Clear Shield Screen Protectors are designed to maintain the clarity and responsiveness of your device’s display.

Returns

What is your return policy?
We offer a 30-day return window for eligible items. If you are not satisfied with your purchase, please contact our support team and we will assist you with the return process.

Support

How can I contact Crown Dynamix support?
You can contact our support team anytime at support@crowndynamix.com or through the contact form on our Contact page.